YOGMANTRAM Policies

• All prices displayed on the YOGMANTRAM Website are in Indian Rupees (INR).
• Applicable taxes, if any, will be communicated or displayed at the time of payment.
• Prices of classes, memberships, packages, workshops, and other Services may be changed from time to time. The price applicable to your purchase will be the price shown at the time of booking or payment.
• Special offers, discounts, introductory offers, and promotional packages may have additional terms, which will be communicated at the time of purchase.

• When registering with YOGMANTRAM, please provide accurate and up-to-date information.
• Memberships, packages, and class passes are personal and non-transferable and cannot be shared with another person.
• Membership and package fees must be paid in advance according to the plan selected.
• Your membership or package will become active according to the activation date and validity period communicated at the time of purchase.
• Unless specifically mentioned for a particular plan, unused classes or sessions will not automatically carry forward after the membership or package expires.
• Memberships and packages cannot be paused, transferred, or extended unless YOGMANTRAM specifically agrees to such an arrangement.
• Some workshops, programmes, events, or special classes may have additional terms. These will be communicated at the time of booking.

• Classes will be conducted according to the scheduled batch timings displayed or communicated by YOGMANTRAM.
• We may occasionally need to change class timings, schedules, instructors, venues, or class formats due to operational requirements or unforeseen circumstances.
• We will make reasonable efforts to inform members about such changes in advance wherever possible.
• In case of circumstances beyond our reasonable control, such as natural events, government restrictions, emergencies, technical problems, or other unforeseen situations, a class may need to be postponed, rescheduled, moved online, or cancelled.
• If YOGMANTRAM cancels a class or programme and is unable to provide a reasonable alternative, we may offer a replacement class, rescheduling option, credit, extension, or refund, as appropriate.

• We encourage all members to arrive on time so that they can enjoy the complete session without disturbing the class.
• Late arrival may sometimes mean that you have to wait until an appropriate point in the session before joining, particularly where immediate entry may affect the safety or experience of the class.
• Classes missed because of personal reasons, travel, work commitments, late arrival, no-show, or other reasons attributable to the participant are not eligible for a refund or fee adjustment.
• Where a class requires advance booking or has a specific cancellation window, the applicable booking terms will apply.
• Depending on availability, YOGMANTRAM may allow a member to attend another batch or class as a courtesy. This is subject to availability and does not create an entitlement to a refund.

Yoga is a practice that should be approached with awareness and respect for your own body.

• Please practise according to your individual physical ability, experience, and comfort level.
• Before participating in a class, please inform your instructor about any existing injury, medical condition, physical limitation, recent surgery, pregnancy, or other health concern that may affect your practice.
• If you have a medical condition, injury, or other health concern, we recommend consulting an appropriately qualified medical professional before beginning yoga or any exercise programme.
• Please do not force or strain your body beyond what feels appropriate for you.
• If you experience pain, dizziness, breathing difficulty, discomfort, or any unusual symptoms during a class, stop the practice and inform your instructor.
• YOGMANTRAM and its instructors provide yoga and wellness instruction. Our classes are not a substitute for medical diagnosis, treatment, or professional medical advice.
• Every participant is responsible for practising within their own physical capacity and for informing the instructor about relevant health conditions.
• YOGMANTRAM takes reasonable steps to maintain a safe practice environment. However, participants should understand that yoga involves physical movement and that individual responses to practice may vary.
• Nothing in these Policies is intended to take away any rights or protections that cannot legally be excluded under applicable Indian law.

YOGMANTRAM may offer yoga classes and programmes online in addition to in-person classes.

• Online class links, passwords, recordings, or other access details provided to you are intended only for the registered participant.
• Please do not share your class links, passwords, recordings, or access details with others.
• Participants are responsible for having a suitable device, internet connection, and safe space for their online practice.
• Please make sure that there is enough clear space around you to practise safely.
• Online classes may occasionally be affected by internet connectivity, device problems, third-party platforms, or other technical issues beyond our control.
• Where recordings are provided, access may be available only for the period specified by YOGMANTRAM.

YOGMANTRAM allows customers to make payments through the Website for memberships, classes, programmes, workshops, and other Services.

Payment Processing

• Payments made through the Website may be processed through Karnataka Bank and/or its authorised payment gateway or payment service providers.
• Depending on the payment options available, customers may be able to pay using commonly supported methods such as UPI, debit cards, credit cards, net banking, wallets, or other payment methods displayed on the Website.
• When making a payment, you confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.
• Your booking or membership will generally be considered confirmed once the payment has been successfully processed and the booking/payment confirmation has been generated.

Payment Confirmation

• After a successful payment, you may receive a confirmation through the Website, email, SMS, WhatsApp, or another contact method provided during registration.
• Please keep your payment confirmation, transaction reference, order ID, or receipt for your records.
• If money has been deducted from your account but your booking or payment is not showing as successful, please contact YOGMANTRAM with your transaction details before making another payment.

Failed or Duplicate Payments

• Sometimes a payment may remain pending or fail because of banking, payment gateway, internet, or technical issues.
• If a payment appears to be pending, we recommend checking its status before attempting the payment again to avoid a duplicate transaction.
• If you are charged more than once for the same booking or purchase, please contact us with the relevant transaction details.
• Once the duplicate transaction is verified, any applicable refund will be processed according to our Refund & Cancellation Policy.
• YOGMANTRAM is not responsible for delays caused by banks, payment gateways, card networks, UPI providers, or other third-party payment service providers.

Payment Security

• Payment information may be processed directly by authorised payment service providers.
• Where payments are processed through a third-party payment provider, YOGMANTRAM does not intend to store complete card details such as full card numbers, CVV numbers, or PINs on its own systems.
• Payment providers may process payment information according to their own terms, privacy policies, security practices, and applicable laws.

We understand that plans can sometimes change. Our cancellation and refund policy is designed to keep things clear and fair for everyone.

Cancelling a Class

• If you need to cancel a booked class, please inform YOGMANTRAM through our official contact details at least 24 hours before the scheduled class. Requests received at least 24 hours before the scheduled class may be considered for a refund, credit, replacement class, or other resolution on a case-by-case basis.
• Cancellation and refund requests will be reviewed on a case-by-case basis, taking into account the time of the request, whether the service has been used, the applicable membership or programme terms, and any special conditions communicated at the time of booking. Approval of one request does not create an entitlement or precedent for future requests.
• Fees for classes or Services that have already been availed are non-refundable.
• No refund or fee adjustment will generally be provided for classes missed due to personal reasons, late arrival, no-show, travel, work commitments, or other personal circumstances.

Memberships & Packages

• Memberships and packages are non-transferable.
• Unless specifically stated otherwise, membership and package fees are non-refundable once the membership or package has been activated or used.
• Unused classes or sessions generally cannot be transferred to another person or converted into cash.
• Memberships cannot be paused unless YOGMANTRAM specifically offers or approves a pause.
• Any special cancellation or refund terms applicable to a particular workshop, event, programme, retreat, or package will be communicated separately and will apply to that offering.

Cancellation by YOGMANTRAM

• If YOGMANTRAM cancels a class, programme, or service and cannot reasonably provide a replacement or alternative, we may offer a rescheduled class, alternative service, credit, extension, or refund, as appropriate.

How Refunds Are Processed

• Cancellation or refund requests should be submitted through YOGMANTRAM's official contact details.
• Please include your name, registered mobile number/email address, booking or membership details, and payment/transaction reference where available.
• Approved refunds will generally be processed to the original payment method.
• Applicable payment gateway, banking, transaction, or processing charges may be deducted from the refundable amount where applicable and legally permissible.
• Once a refund is initiated by YOGMANTRAM, the time taken for the amount to reach your account may depend on the payment gateway, bank, card network, UPI provider, or other financial institution.
• YOGMANTRAM is not responsible for delays caused solely by third-party payment or banking providers.

Payment Disputes

• If you have a concern about a payment, booking, or refund, please contact us first so that we can look into the matter and try to resolve it.
• Where a payment dispute or chargeback is raised with a bank or payment provider, YOGMANTRAM may provide relevant booking, transaction, and communication records to the concerned payment provider or financial institution for resolution of the matter.

YOGMANTRAM aims to create a peaceful, respectful, and welcoming environment for everyone.

We request all participants to:

• Treat instructors, staff, and fellow participants with kindness and respect.
• Follow reasonable instructions given by instructors and studio staff, particularly those relating to safety.
• Avoid behaviour that may disturb, intimidate, threaten, or make another participant uncomfortable.
• Not engage in harassment, bullying, discrimination, abusive behaviour, threats, or inappropriate conduct.
• Respect personal boundaries. Unwelcome physical contact, sexual comments, advances, gestures, or communications are not acceptable.
• Any physical assistance or adjustment during yoga practice should be carried out appropriately and with respect for the participant's comfort and consent.
• Photography, video recording, or audio recording of classes or participants should not be carried out without appropriate permission.
• YOGMANTRAM itself will not photograph, record, or publish images/videos of participants without appropriate consent.
• Where serious or repeated misconduct occurs, YOGMANTRAM may ask a participant to leave a class or may suspend or terminate their access to YOGMANTRAM Services.
• If you experience or witness inappropriate behaviour, please bring it to our attention through our official contact details. We will make reasonable efforts to review genuine complaints fairly and maintain confidentiality as far as reasonably possible.
• Retaliation against someone who makes a genuine complaint or participates in a complaint review is not permitted.

• During registration, we may ask you to provide an emergency contact and relevant health information.
• Providing this information helps us respond appropriately if an emergency or health-related situation arises during your participation.
• Such information should be accurate and kept up to date.
• Providing health information is optional unless specifically required for a particular programme or service.
• YOGMANTRAM will use such information only for appropriate purposes, including participant safety, service administration, and legal or emergency requirements.
• We will handle such information with reasonable care and in accordance with our Privacy Policy and applicable law.

• We may use the contact information provided by you to send communications related to your membership, bookings, payments, classes, schedule changes, cancellations, refunds, or other Services.
• These service-related communications are important for administering your relationship with YOGMANTRAM.
• YOGMANTRAM does not currently send promotional or marketing communications unless you separately choose to receive them in the future.
• You may contact us if you wish to update your contact details or have questions about communications from us.

At YOGMANTRAM, we respect your privacy and want you to feel comfortable sharing information with us.

This Privacy Policy explains what information we may collect, why we need it, how we use it, and how we try to keep it safe.

Information We Collect

Depending on how you use our Website and Services, we may collect:

• Your name
• Mobile/telephone number
• Email address
• Address, where required
• Registration and membership details
• Class and booking details
• Emergency contact details
• Health information that you voluntarily provide
• Payment and transaction-related information
• Enquiry and communication records
• Information provided through forms on the Website
• Technical or Website-usage information, where applicable

We aim to collect information that is reasonably necessary for providing and managing our Services.

How We Use Your Information

• Register and manage your membership.
• Process class and programme bookings.
• Process and verify payments.
• Provide and manage our yoga classes and other Services.
• Send booking, payment, membership, and class-related communications.
• Inform you about changes to class schedules or other Services.
• Respond to enquiries and provide customer support.
• Process cancellations and refunds.
• Address payment disputes or transaction-related issues.
• Maintain appropriate business, accounting, and transaction records.
• Improve our Website, Services, and customer experience.
• Help prevent fraud, misuse, or unauthorised transactions.
• Comply with applicable legal, tax, regulatory, or governmental requirements.

Your Consent

• Where required by applicable law, we will seek appropriate consent before collecting or using your personal information.
• We will try to explain why information is being requested when we collect it.
• Where you provide information voluntarily, you should ensure that the information is accurate and that you are comfortable providing it for the stated purpose.
• Where applicable and permitted by law, you may withdraw consent for certain uses of your information.

How We Share Information

• YOGMANTRAM does not sell or rent customer personal information.
• We may share necessary information with trusted service providers who help us operate the Website and Services.
• These may include payment providers, banks, Website/hosting providers, technology providers, communication providers, customer-support providers, professional advisers, or other authorised service providers.
• Information may also be shared where required or permitted by applicable law, a court order, governmental authority, fraud-prevention requirement, or other lawful process.
• We aim to share only information that is reasonably necessary for the relevant purpose.

Online Payments & Payment Information

• Payments made through the Website may be processed through Karnataka Bank and/or its authorised payment gateway or payment service providers.
• These providers may receive information required to process, verify, secure, and complete your transaction.
• YOGMANTRAM does not intend to store complete card credentials on its own systems where payment processing is handled by an authorised third-party provider.
• We may retain transaction information such as payment reference numbers, transaction amounts, dates, booking information, refund status, and related records for accounting, customer support, dispute resolution, fraud prevention, and legal compliance.

Cookies & Website Information

• Our Website may use cookies or similar technologies to help the Website function properly, remember preferences, understand Website usage, improve performance, or support analytics.
• Some cookies or similar technologies may be provided by authorised third-party service providers.
• You may be able to manage certain cookie settings through your browser or device. Some Website features may not function properly if essential cookies are disabled.

Keeping Your Information Accurate

• We try to keep the personal information we hold accurate and up to date.
• If your information changes or you believe that information we hold about you is incorrect, please contact us so that we can update it where appropriate.

Access to Your Information

• Subject to applicable law, you may contact us to ask about personal information we hold about you and how it is being used.
• We may ask you to verify your identity before responding to such a request.
• There may be situations where certain information cannot be provided because of legal, privacy, security, or other applicable restrictions.

How Long We Keep Information

• We keep personal information for as long as reasonably necessary to provide our Services, manage memberships and transactions, respond to enquiries, resolve disputes, prevent fraud, maintain appropriate records, and meet legal or regulatory requirements.
• When information is no longer reasonably required, we may securely delete, anonymise, or dispose of it, subject to applicable requirements.

Keeping Your Information Safe

• We take reasonable technical, organisational, and physical measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
• Access to personal information is limited where reasonably possible to people or service providers who need the information for their work.
• While we take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Privacy Questions & Complaints

If you have a question, concern, or complaint about how your personal information is being handled, please contact:

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our Services, Website, business practices, technology, or applicable law.

The latest version will always be published on the Website with the updated "Last Updated" date.

YOGMANTRAM offers specially designed Kids' Yoga classes and programmes. These sessions are intended to provide children with an age-appropriate, enjoyable, and supportive introduction to yoga and mindful movement.

• Children may participate in YOGMANTRAM's Kids' Yoga programmes only where the particular class or programme is specifically offered for their age group.
• A parent or legal guardian must complete the registration and provide consent for a child to participate in Kids' Yoga classes.
• The parent or legal guardian is responsible for providing accurate information about the child's age, health, medical conditions, allergies, injuries, physical limitations, and any other information that may be relevant to the child's safe participation.
• Parents or legal guardians should inform the instructor before the first class, and whenever there is a change, about any health condition, injury, medication, special educational need, behavioural concern, or other circumstance that may affect the child's participation.
• Children should participate only in activities that are appropriate for their age and individual abilities. Our instructors may modify, simplify, or discontinue an activity where they believe it is appropriate for the child's comfort or safety.
• Kids' Yoga is intended to support children's physical awareness, flexibility, balance, relaxation, concentration, and overall wellbeing. It is not intended to diagnose, treat, or replace professional medical or psychological care.
• Parents or legal guardians should consult an appropriately qualified medical professional before enrolling a child in yoga if the child has a medical condition, injury, or other health concern that may affect participation.
• Parents or legal guardians are responsible for ensuring that the information provided to YOGMANTRAM is accurate and up to date.
• YOGMANTRAM will take reasonable steps to provide a safe, respectful, and age-appropriate environment for children. However, yoga involves physical movement, and children may respond differently to activities depending on their individual abilities and circumstances.
• Parents or legal guardians should follow any specific drop-off, pick-up, attendance, or supervision instructions communicated by YOGMANTRAM for the relevant Kids' Yoga programme.
• Unless otherwise communicated by YOGMANTRAM, parents or guardians should ensure that children are collected promptly at the end of their scheduled class.
• YOGMANTRAM will not knowingly collect or use a child's personal information beyond what is reasonably necessary to register, administer, and safely provide the Kids' Yoga programme, or as otherwise permitted or required by applicable law.
• Information relating to a child will be handled with appropriate care in accordance with YOGMANTRAM's Privacy Policy and applicable law.
• YOGMANTRAM will not photograph, record, or publish photographs or videos of children participating in its programmes without appropriate consent from the parent or legal guardian.
• Parents or legal guardians may contact YOGMANTRAM regarding any question or concern relating to their child's participation, safety, personal information, or experience at the school.
• YOGMANTRAM reserves the right to decline or discontinue a child's participation where a class is not considered suitable for the child's age, needs, health, behaviour, or safety, or where continued participation may affect the safety or experience of the child, instructor, or other participants.

• The information, photographs, videos, graphics, logos, designs, text, and other content available on the YOGMANTRAM Website are owned by or used with permission by YOGMANTRAM.
• Website content is provided for personal and informational use.
• Please do not copy, reproduce, modify, distribute, publish, or commercially use YOGMANTRAM's content without our prior permission.
• We may update, modify, or remove Website content from time to time.

• The Website may use or link to services provided by third parties, including payment gateways, banks, technology providers, communication platforms, or external websites.
• Third-party services may have their own terms, conditions, privacy policies, and security practices.
• YOGMANTRAM is not responsible for the policies, content, availability, or security practices of third-party services that are outside our control.

Sometimes circumstances beyond our reasonable control may affect our ability to conduct classes or provide Services. These may include natural disasters, government restrictions, public emergencies, power or internet failures, technical problems, civil disturbances, or other unforeseen events.

In such situations, we will make reasonable efforts to reschedule, replace, or otherwise address affected classes or Services.

YOGMANTRAM may suspend or end a participant's access to its Website, membership, or Services where necessary, including in cases of:

• Serious or repeated violation of these Policies
• Serious misconduct or inappropriate behaviour
• Fraudulent or unauthorised payment activity
• Misuse of the Website or Services
• Providing materially false information
• Conduct that creates a serious safety concern for instructors, staff, or other participants
• Unlawful activity

Any refund arising from such suspension or termination will be considered according to the applicable Refund & Cancellation Policy and applicable law.

These Policies are governed by the laws of India.

If a concern or dispute arises, we encourage you to contact YOGMANTRAM first so that we can try to resolve the matter amicably.

Subject to applicable law, disputes shall be subject to the jurisdiction of the courts in Bareilly, Uttar Pradesh, India.

Nothing in these Policies limits any rights or remedies that you may have under applicable Indian consumer or other laws.

We are always happy to hear from you.

For questions regarding classes, memberships, payments, cancellations, refunds, privacy, or any of these Policies, please contact us:

By using the YOGMANTRAM Website, registering for a class or programme, purchasing a membership or package, or making a payment through the Website, you acknowledge that you have read and agree to these Policies.

We look forward to welcoming you to YOGMANTRAM and supporting you on your yoga journey.